Terms & Conditions
By placing an order with Treasure Coast Shellfish, you agree to the following terms regarding refunds, cancellations, and order pick-up:
All Sales are Final
All sales are final once the order is placed. We do not offer refunds for orders that are not picked up within the designated time frame. This policy is necessary due to the nature of our products, as live oysters are perishable and cannot be resold once they have been prepared for an order.
Order Pick-Up Policy:
It is the customer’s responsibility to pick up their order at the agreed-upon time. If an order is not picked up within the specified timeframe, it will be considered abandoned, and no refund will be issued. We cannot be responsible for any perishable goods that are not collected on time.
Changes to Pickup Time:
We understand that unforeseen circumstances may arise. If you need to change the pickup time for your order, please contact us as soon as possible. We will do our best to accommodate any reasonable request for a change in pickup time, provided it falls within a safe and feasible time frame.
Changes to pickup times must be requested at least [insert time frame, e.g., 24 hours] before the originally scheduled pickup time. Requests made after this period may not be accommodated, and the sale will remain final.
Refund Exceptions:
Refunds will only be issued if the order cannot be fulfilled due to a lack of inventory. If an order cannot be filled for any reason, we will notify you promptly, and a full refund will be issued.
Chargeback Policy:
By placing an order, you agree to the terms of our No Refunds and Cancellation Policy. Any attempt to initiate a chargeback for an order that was not picked up or for which a refund was not warranted under our policy will be disputed to the fullest extent.
Acknowledgment of Policy:
By completing your purchase, you acknowledge that you have read and understand the No Refunds and Cancellation Policy and agree to abide by its terms.
Raw Shellfish Risk Acknowledgement:
While our oysters are monitored and stored in compliance with the necessary regulations to provide the safest dining experience possible - there are always inherent risks when consuming raw or undercooked shellfish. The below acknowledgement provides more information, however, IF UNSURE OF YOUR RISK, CONSULT A PHYSICIAN
By proceeding with your purchase, you acknowledge and agree to the following terms:
Consumption of Raw or Undercooked Shellfish:
You are aware that you are purchasing raw oysters.
Eating raw or undercooked shellfish, including oysters, may pose a risk of foodborne illness. Such illnesses may be caused by bacteria, viruses, or parasites that are not visible to the naked eye.
Consuming raw or undercooked shellfish is an activity you undertake at your own risk.
People Who Should Avoid Eating Raw or Undercooked Shellfish:
Individuals with weakened immune systems.
Pregnant women.
Young children.
Elderly individuals.
People with chronic health conditions such as liver disease, diabetes, cancer, or other chronic illnesses.
Acknowledgment of Risk:
By completing your purchase, you acknowledge that you have read and understand the risks associated with consuming raw or undercooked shellfish. You agree that Treasure Coast Shellfish shall not be held liable for any illness or injury resulting from consuming our products.
Privacy Policy
1. Introduction
We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.treasurecoastshellfish.com. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
​
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
-
Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat.
-
Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
3. How We Use Your Information
We use the information we collect in various ways, including to:
-
Operate, maintain, and improve our website
-
Respond to comments and questions and provide customer service
-
Process your orders and manage your account
-
Send you updates and promotional communications
-
Monitor and analyze trends, usage, and activities in connection with our website
-
Comply with legal obligations, resolve disputes, and enforce our agreements
4. Sharing Your Information
We may share your information in the following situations:
-
With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
-
For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
-
To Comply with Laws: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. Please be aware that while we strive to use commercially acceptable means to protect your personal information, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other types of misuse.
6. Your Rights
Depending on where you are located, you may have certain rights regarding your personal information, such as:
-
The right to access, update, or delete the personal information we have on you
-
The right to object to our processing of your data
-
The right to withdraw consent
-
The right to data portability
7. Credit Card Information
Treasure Coast Shellfish, LLC does not store credit card information. All payment data is processed securely by our third-party payment processor, and we do not have access to or retain your credit card details.
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Treasure Coast Shellfish, LLC
Email: oysternicolette@gmail.com